The Finance Firm Pty Ltd (ABN 31 670 677 513) ("we", "us", "our") is committed to protecting your privacy. We operate as a Corporate Credit Representative (Credit Representative Number 561872) of Australian Finance Group Ltd (Australian Credit Licence 389087). This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We may collect personal information including your name, contact details (phone, email, address) and financial information relevant to providing credit assistance, such as income, expenses, assets, liabilities, employment details and loan requirements. We collect this when you submit an enquiry through our websites or advertising, contact us by phone or email, or engage our services.

2. How we use your information

We use your personal information to: respond to your enquiry and contact you; assess your needs and provide credit assistance and finance broking services; match you with a suitable broker, lender or credit product; comply with our legal and regulatory obligations; and, where you have consented, send you information about our services.

3. Disclosure of your information

We may disclose your personal information to: lenders and credit providers for the purpose of arranging finance; our aggregator, Australian Finance Group Ltd, and its systems; our brokers, staff and contracted service providers (including administrative support); and government or regulatory bodies where required by law. We do not sell your personal information.

4. Marketing

With your consent, we may contact you with information about products and services that may be of interest. You can opt out at any time by contacting us using the details below.

5. Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.

6. Credit information

Where we obtain a credit report or handle credit-related information as part of a loan application, additional obligations under the Privacy Act and a separate Credit Reporting Policy may apply, which we will provide at the relevant time.

7. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete, by contacting us.

8. Complaints

If you have a privacy concern or complaint, please contact us first. If you are not satisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA, member number 87710) or the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact us

The Finance Firm Pty Ltd, 1/299 Elizabeth Street, Sydney NSW 2000. Email: hi@thefinancefirm.com.au. Phone: 02 8313 1153.

This policy may be updated from time to time.